05-28-2021 06:18 - last edited on 05-28-2021 14:04 by LiliyaFitbit
05-28-2021 06:18 - last edited on 05-28-2021 14:04 by LiliyaFitbit
Fitbit issues getting old!!!
In your app, it has a page with info to shut down any Fitbit device EXCEPT VERSA??
cmon imma have to switch to IPHONE!!
Moderator edit: subject for clarity
05-28-2021 10:39
05-28-2021 10:39
To shutdown a Versa, on the watch, swipe to the left, click Settings, at the bottom click About, At the bottom click Shutdown.
Author | ch, passion for improvement.
05-28-2021 14:22
05-28-2021 14:22
I've just followed your instructions and my versa 2 doesn't have shut down on the settings
05-28-2021 22:21
05-28-2021 22:21
@katyella That may be so. What is the firmware version of your watch?
In the Fitbit App, click on Profile photo, then Device photo and its at the top.
With the firmware version, first 2 digits you can check which watch you have here
You can find the online manual for you watch here
If you do have a Versa 2 and there is no Shutdown there is a problem and probably best to contact Fitbit Support directly. They may be able to help you.
Author | ch, passion for improvement.
05-28-2021 22:49
05-28-2021 22:49
05-28-2021 22:57
05-28-2021 22:57
@katyellaOk, on iOs it doesn't show the family but with that part of the version it is a Versa.
In which case on the watch when you go to Settings do you have About at the bottom?
And if you click About and scroll to the bottom do you not have Shutdown?
Incidentally when you click on About the full version is show [2nd item].
Author | ch, passion for improvement.
05-29-2021 10:33
05-29-2021 10:33
Same problem here. Just stopped working. It will light up with Fitbit logo but not sync
05-29-2021 10:36
05-29-2021 11:18
05-29-2021 11:18
I know to reboot the versa 2 you would use the tracker. Settings >about >shutdown. Then to reboot hold down the side button. I did this 2x and still won't sync but it usually works
05-29-2021 11:21 - edited 05-29-2021 11:21
05-29-2021 11:21 - edited 05-29-2021 11:21
Try also restarting your phone.
It needs to be reinstalled in the Fitbit app to sync.
Author | ch, passion for improvement.
05-29-2021 14:12
05-29-2021 14:12
05-29-2021 14:24
05-29-2021 14:24
Its the very last option, keep scrolling until you get there
05-29-2021 21:02
05-29-2021 21:02
Tried everything doesn’t sync. Keeps saying no Bluetooth on so and searching but doesn’t see watch. I only get Fitbit logo on screen. Nothing else
05-29-2021 21:19 - edited 05-29-2021 21:21
05-29-2021 21:19 - edited 05-29-2021 21:21
05-30-2021 11:27
05-30-2021 11:27
05-30-2021 11:56
05-30-2021 11:56
Hi - what is telling you it doesn't see Bluetooth, are you looking in Bluetooth on the phone? if so that's not the place to look.
Author | ch, passion for improvement.
05-30-2021 16:38
05-30-2021 16:38
it won’t let me set up the device through the Ap. It says to recharge or turn off Bluetooth on phone and turn back on but it just keeps searching
05-30-2021 22:50
05-31-2021 00:56
05-31-2021 00:56
Press and hold the button on it until it the screen goes black then it will shut down and restart
05-31-2021 05:47
05-31-2021 05:47
Yes. Doesn’t see my watch. Just keeps searching🤷:female_sign: