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Versa 2 won’t sync

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‎08-22-2021 08:06

‎08-22-2021 08:06

My Fitbit just stopped syncing to my phone.  I uninstalled an reinstalled the app, did both a hard and soft reset, and had my phone “forget this device.” I can get it to pair, but it still will not sync. 

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‎08-22-2021 10:08

‎08-22-2021 10:08

If you did a factory reset on the watch you will need to reinstall the watch in the Fitbit App with "+ Set up a Device"

Author | ch, passion for improvement.

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‎08-22-2021 19:45 - edited ‎08-22-2021 19:45

In response to Guy_

‎08-22-2021 19:45 - edited ‎08-22-2021 19:45

Welcome to the Fitbit Community, @Mer-427. It's nice to se you around and thank you for your help, @Guy_. 

 

@Mer-427 Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team. If you still need help, please feel free to contact our team back as they already have all the details and special tools to continue assisting you. You can confirm our complete troubleshooting tips to resolve the syncing issue in Why won't my Fitbit device sync? 

 

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