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Versa 2 won’t sync

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My Versa 2 won’t sync. I have removed the device from app, deleted the app, readded.  Turned off my phone. Everything that is said to do. Every time I add the device back to app, I get an error. But it does show up under devices. But The time isn’t correct and it is not syncing to phone. I’ve only had it 6 months 

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