Versa 2 won't sync

[Scorpio13714]

To sync my Versa 2- I have to reset it every time.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Scorpio13714. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2.

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:

1. Remove the Versa 2 from your phone's Bluetooth settings and in the Fitbit app.

2. Restart your Versa 2 once again.

3. Turn off other Bluetooth connections when not in use.

4. Plug it into the charging cable and open the Fitbit app.

5. Set up your Versa 2.

Hope that helps. 

[Scorpio13714]

Thank you for your quick response. My phone make and model is LTE Z3001S. As I stated it works but I have re-set my Versa 2 to snyc everytime. It's a nuisance but I can live it if necessary. In the past I had my Versa 2 set up only on my computer. I was satisfied with this but when I re-installed it didn't give me that option. Is there a way to by-pass the phone and install on my computer only as before?

[MarreFitbit]

@Scorpio13714 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Regarding your inquiry about the Windows computer, please  note you need a compatible Android phone, iPhone, or iPad to set up new Fitbit devices. You can’t set up or sync with Windows 10 devices.

For more information about supported devices and operating systems, please see www.fitbit.com/global/us/technology/compatible-devices

We hope your issue is solved soon. 

[Scorpio13714]

Thank you for your help and support.