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Versa 2 won't sync

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‎08-25-2022 10:25 - last edited on ‎08-26-2022 04:02 by Fitbit Moderator

‎08-25-2022 10:25 - last edited on ‎08-26-2022 04:02 by Fitbit Moderator

Will not sync. 

 

Moderator Edit: Clarified subject

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‎08-25-2022 10:44 - edited ‎08-25-2022 10:45

‎08-25-2022 10:44 - edited ‎08-25-2022 10:45

Hello @Midshipmen 

 

First make sure your Fitbit App (as well as your phone) is up to date. Try turning your Bluetooth off, restarting your phone then turn your Bluetooth back on. Head to the Fitbit App and try to force sync the app by swiping the page downward. 

If the problem persist try restarting your Versa 2. Press down and hold the button on the Versa 2 until you see the Fitbit Logo then release the button. You will feel the Versa 2 vibrate indicating the restart is complete. Now head back to the Fitbit App and again try to manually sync your Versa 2. 

😉I hope this helps. Please let me know 

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‎08-26-2022 04:04 - edited ‎07-14-2023 03:49

In response to SunsetRunner

‎08-26-2022 04:04 - edited ‎07-14-2023 03:49

Hi there, @Midshipmen. Welcome to the Community Forums. @SunsetRunner Thanks for helping out!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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