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Versa 2 won't sync

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‎12-29-2022 10:29 - last edited on ‎12-29-2022 13:58 by Fitbit Moderator

‎12-29-2022 10:29 - last edited on ‎12-29-2022 13:58 by Fitbit Moderator

I have tried everything I can find. I restarted both devices, I turned off and on the Bluetooth, I uninstalled the app multiple times, I check for updates, I removed unused devices from my Bluetooth list. I've only had it for 4 days. Please help.

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎12-29-2022 10:41

‎12-29-2022 10:41

Hi @ljggarr - you've done good troubleshooting so this is a specific to you issue, it might be useful for a one to one chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support. If you have Android 13 this may also be a problem.

Author | ch, passion for improvement.

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‎12-29-2022 21:33

‎12-29-2022 21:33

Your Fitbit syncs data via Bluetooth to your smartphone. If Bluetooth is disabled, the device won't connect to your smartphone, but you can quickly turn it on from your device's settings.

 

Regards,

Will

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