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Versa 2 won't sync

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‎02-09-2023 09:58 - last edited on ‎02-13-2023 11:47 by Fitbit Moderator

‎02-09-2023 09:58 - last edited on ‎02-13-2023 11:47 by Fitbit Moderator

I notice other people have similar issues as me. The sync don’t seem to work properly. I don’t get sleep-log info since Sunday (with Tuesday being an exception), and it stopped logging sleep alltogether since night to yesterday, it hasn’t tracked my 250-steps for the passed two days, BPM is iffy too. 


What I’ve tried:

Restart phone, watch, app

Removed and add bluetooth

Loged out and in again, incl changing to my kids view and back again

Moved steps/active minutes etc and resynced


Is it the watch or is something seriously wrong with the app?

 

 

Moderator Edit: Clarified subject

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‎02-13-2023 11:49 - edited ‎10-18-2024 08:03

‎02-13-2023 11:49 - edited ‎10-18-2024 08:03

Hi there, @MisaCCL. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Please note the disruption with the Fitbit.com site and Fitbit services has been resolved. You should now be able to log into your account, sync and check your information.

Maria | Community Moderator, Fitbit


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‎02-13-2023 15:50

In response to MarreFitbit

‎02-13-2023 15:50

I have restarted my phone and logged out of app and still my watch is not syncing 

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‎02-13-2023 17:54

‎02-13-2023 17:54

I have been unable to sync my Versa 2 today also. I finally got a message about maintenance on the site. I had tried all kinds of things suggested. On other apps you can uninstall the app then reinstall it. That's where I am. I have reinstalled but can't get my fitbit and phone to link. I have seen the message that the fitbit site is working now. In exploring the settings I also discovered that under About my phone is identified as a Mac, no idea why. Also under IP Address, it indicates WiFi is off. My phone is an Android. I am totally confused and stumped. Where do I go from here?

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