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Versa 2 won't sync

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‎02-14-2023 02:13 - last edited on ‎02-14-2023 05:30 by Fitbit Moderator

‎02-14-2023 02:13 - last edited on ‎02-14-2023 05:30 by Fitbit Moderator

My Fitbit versa 2 will not sync with my phone 

 

Moderator Edit: Clarified subject

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‎02-14-2023 05:32 - edited ‎07-12-2023 06:39

In response to NellyG

‎02-14-2023 05:32 - edited ‎07-12-2023 06:39

Hello there, @Colettehobbs. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 2.

In addition to the steps provided by @NellyG, please make sure that your Versa 2 is still connected to your Fitbit app and phone's Bluetooth settings. To do so, go to your Fitbit account, tap the Today tab > your profile picture > your device image. 

If you need to relink your Versa 2, see How do I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎02-14-2023 02:49

‎02-14-2023 02:49

Hi @Colettehobbs Try THIS Help Article on syncing problems

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-14-2023 05:32 - edited ‎07-12-2023 06:39

In response to NellyG

‎02-14-2023 05:32 - edited ‎07-12-2023 06:39

Hello there, @Colettehobbs. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 2.

In addition to the steps provided by @NellyG, please make sure that your Versa 2 is still connected to your Fitbit app and phone's Bluetooth settings. To do so, go to your Fitbit account, tap the Today tab > your profile picture > your device image. 

If you need to relink your Versa 2, see How do I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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