Versa 2 won't sync

[Tms67]

Versa 2 showing wrong time, tried turning off automatic time zone but  hasn’t  worked

 tried syncing but it won’t update - stuck on ‘syncing’ but doesn’t complete

Moderator Edit: Clarified subject

[SunriseRun233]

I have the same problem but have not been able to fix it?

[Guy_]

Hi @Tms67 @SunriseRun233 -  you may need to restart the watch and phone to get syncing working.

You may need automatic time zone on to get time to update.

But also try switching to another time zone and syncing then switching back.

If there was a DST change strange things happen on such days, try on Monday.

You can aso try logout of the Fitbit App and swipe off the active window (in Android, clear the storage cache and force stop also) before restarting the phone

[MarreFitbit]

Hi there, @Tms67 @SunriseRun233. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 devices are still not syncing nor showing the correct time. We're here to help you! 

Have you tried what @Guy_ recommended? Please note that the time will be wrong if your Fitbit device hasn't synced recently as your Fitbit device uses the time of the device you're syncing with. 

With the above being said, I'd recommend trying the steps below in the order listed to try solving the syncing issue:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.