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Versa 2 won't sync

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‎09-07-2025 17:27 - last edited on ‎09-08-2025 03:59 by Fitbit Moderator

‎09-07-2025 17:27 - last edited on ‎09-08-2025 03:59 by Fitbit Moderator

I've uninstalled the app, reinstalled the app, rebooted the phone and rebooted the watch. Still does not sync.

Moderator Edit: Clarified subject

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2 REPLIES 2

‎09-08-2025 04:01

‎09-08-2025 04:01

Hi there, @Rhonda307. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is still not syncing. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.

In addition, please confirm if you've tried all the steps provided here Why won't my Fitbit device sync? in the order listed. 

Maria | Community Moderator, Fitbit


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‎09-14-2025 09:59

‎09-14-2025 09:59

Same here!

Got it to work a week ago, now it’s disconnected again 

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