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Versa 2 won't synch

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‎12-26-2019 09:26

‎12-26-2019 09:26

Just got a new Versa 2 and it won't synch. I have done everything over 20 times. Restarted fitbit, restarted phone, turned off & then on bluetooth on phone. Uninstalled & reinstalled app. Tried to synch on another device. Please help! May have to take it back to the store.

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4 REPLIES 4

‎12-26-2019 10:57

‎12-26-2019 10:57

What phone are you using?

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‎12-29-2019 11:20

In response to SunsetRunner

‎12-29-2019 11:20

Samsung note 10

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‎12-29-2019 12:02

In response to McWilliams76

‎12-29-2019 12:02

Your phone is not on the Approved Devices list so may work for some functions and not others.

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‎12-29-2019 12:26

‎12-29-2019 12:26

same here

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