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Versa 2 won't track my SpO2

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Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-27-2023 11:24 - last edited on ‎09-27-2023 15:22 by Fitbit Moderator

‎09-27-2023 11:24 - last edited on ‎09-27-2023 15:22 by Fitbit Moderator

My Versa 2 isn't recording SPO2 for a while now.

Any clues?


Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎09-27-2023 15:25

‎09-27-2023 15:25

Hi there, @Agangal. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

To make sure your Fitbit device successfully measures your SpO2 values, keep the following in mind:

  • Your device doesn’t retroactively measure your SpO2 values. When you start using Fitbit SpO2, you’ll see dashed lines until after your next sleep session.
  • You must get at least 3 hours of quality sleep. Data is only collected when you’re still. If you move a lot during your sleep or the sleep session is too short, you might not get SpO2 data.
  • Charge your Fitbit device to make sure it’s able to collect data throughout your entire sleep session. Note that you may have to charge your Fitbit device more often when using an SpO2 clock face or app.
  • You must sync your Fitbit device with the Fitbit app before the clock shows your SpO2 data. Note that it may take around an hour for your SpO2 values to appear after you sync your device. For troubleshooting syncing, see Why won't my Fitbit device sync?
  • Turning off any SpO2 clock face or app permissions can cause the feature to stop functioning. For instructions on adjusting permissions, see How do I install and manage apps on my Fitbit device?
  • Your Fitbit device must be able to consistently track your SpO2 data:
    • Wear your device slightly higher on your wrist.
    • Make sure your device is in contact with your skin.
    • Your device should be snug but not constricting.
    • Tattooed skin can impact the accuracy of the red and infrared sensors on your Fitbit device.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
2 REPLIES 2

‎09-27-2023 15:25

‎09-27-2023 15:25

Hi there, @Agangal. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

To make sure your Fitbit device successfully measures your SpO2 values, keep the following in mind:

  • Your device doesn’t retroactively measure your SpO2 values. When you start using Fitbit SpO2, you’ll see dashed lines until after your next sleep session.
  • You must get at least 3 hours of quality sleep. Data is only collected when you’re still. If you move a lot during your sleep or the sleep session is too short, you might not get SpO2 data.
  • Charge your Fitbit device to make sure it’s able to collect data throughout your entire sleep session. Note that you may have to charge your Fitbit device more often when using an SpO2 clock face or app.
  • You must sync your Fitbit device with the Fitbit app before the clock shows your SpO2 data. Note that it may take around an hour for your SpO2 values to appear after you sync your device. For troubleshooting syncing, see Why won't my Fitbit device sync?
  • Turning off any SpO2 clock face or app permissions can cause the feature to stop functioning. For instructions on adjusting permissions, see How do I install and manage apps on my Fitbit device?
  • Your Fitbit device must be able to consistently track your SpO2 data:
    • Wear your device slightly higher on your wrist.
    • Make sure your device is in contact with your skin.
    • Your device should be snug but not constricting.
    • Tattooed skin can impact the accuracy of the red and infrared sensors on your Fitbit device.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎09-28-2023 10:44

In response to MarreFitbit

‎09-28-2023 10:44

It's been two days since I have begun using Versa 2. I have a working Inspire 2, so am aware of general usage instructions.

Since I posted my issue, there has been an upgrade. Not any new one; my Versa 2 was lying unused for some months so this notification showed up. The notification said this should enable SPO2 functionality, unfortunately do not see anything yet. My sleep score is showing up, as other parameters as well

Best Answer