help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't turn on or charge

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-31-2021 07:08 - last edited on ‎07-31-2021 09:16 by Fitbit Moderator

‎07-31-2021 07:08 - last edited on ‎07-31-2021 09:16 by Fitbit Moderator

My Versa 2 was working fine and 60% charged. When I next looked at it one hour later it was dead and wouldn't sync. So, I plugged in in the charger, but it will not charge or respond. The only thing that shows is an empty battery icon and exclamation mark on the screen for about 5 seconds when I plug it in. I cleaned the contacts on the watch and charger and left it plugged in overnight, but still no resolution. Is it possible the battery has failed? The watch is only a year old.

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-31-2021 09:22

In response to Breenie

‎07-31-2021 09:22

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

 

Since you've exhausted all steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. We hope your issue is solved soon.

 

@Breenie Welcome on board. Thanks for the details shared in your post. If you haven't done so yet, please see Why isn't my Fitbit device's battery charging?

Hope that helps. 
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎07-31-2021 07:40

‎07-31-2021 07:40

Mine is doing the same thing!  It happened after updating the App.  Perhaps there was a bug in the update. 

Best Answer
0 Votes

‎07-31-2021 09:22

In response to Breenie

‎07-31-2021 09:22

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

 

Since you've exhausted all steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. We hope your issue is solved soon.

 

@Breenie Welcome on board. Thanks for the details shared in your post. If you haven't done so yet, please see Why isn't my Fitbit device's battery charging?

Hope that helps. 
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes