Versa 2 won't turn on

[Kelzbelz23]

Hi there just got a Versa 2 today

Turned up put it on charge asap.

Been charging all day and still not full is this normal? 

And will it not turn on until fully charged. Cant turn it on at all. Just says download Fitbit app to continue. 

And it wont connect to phone.

Any help much appreciated.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Kelzbelz23, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'd like to follow up and help you with your Versa 2 since it won't turn on.

Please try the troubleshooting steps that are listed in this help article. After this, try the setup process as advised in this help page. Finally, monitor your watch and see if the issue gets fixed.

Keep me posted on the outcome.