help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-05-2020 12:12 - last edited on ‎10-06-2020 11:31 by Fitbit Moderator

‎10-05-2020 12:12 - last edited on ‎10-06-2020 11:31 by Fitbit Moderator

I bought Versa2 during December 2019. Few weeks back, started malfunctioning,  initially black screen with Red X mark, based various posts, did a factory reset, worked for few days, now whole screen lighting up white, no display of data, nothing, cant do anything with it.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-06-2020 11:31

‎10-06-2020 11:31

Hi @psvk4777, welcome to our Fitbit Community! I'm sorry to hear that your Versa 2 became unresponsive and it won't turn on. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes