Versa 2 won't turn on

[ree0191]

I started work this morning, looking forward to tracking my day. I felt the Fitbit vibrate in my pocket when I pulled it out the screen was blank. It now will not turn on at all. Very stressful as it's only a matter of weeks old. 

Moderator edit: subject for clarity 

[JJS1988]

Mine actually did the same thing this morning, 6:30am it shut off and won't turn back on. Mine is about 10 months old. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @ree0191 @JJS1988.

I am sorry to hear your devices won't turn on. Thanks for the details shared, I understand how you are feeling and I am here to help. I recommend trying the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

Keep me posted on the outcome.

[Menleysmom]

Mine did the same thing this afternoon- blank screen and won’t sync with my phone.

[Iolef]

Mine is 2 years old and was working perfectly yesterday and went to bed then it just died. Had about 85% power before bed then just a black screen.... nothing works now. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Menleysmom @Iolef.

@Iolef Thank you for sharing the details of the issue with your watch. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox.

@Menleysmom I am sorry to hear your watch has a blank screen and won't sync. I would like to confirm if you've tried the steps from this post. To resolve the syncing issue, see troubleshooting instructions at Why won't my Fitbit device sync?

Looking forward to hearing back from you.

[JJS1988]

I tried to restart my versa 2 but it does not do anything. My versa 2 is a replacement that I received in January. My original purchase was June of 2019. Is the replacement still under warranty?

[LiliyaFitbit]

Thank you for your reply, @JJS1988.

I am sorry to hear the issue persists, thank you for your efforts and the additional details. I understand your concern and before considering other options, I recommend confirming that your watch is updated to the latest version: How do I update my Fitbit device?

You can take a look at this page for more information about the warranty policy.

Let me know how it goes.

[Sallyab]

I have the same problem. It’s less than 3 months old, worked fine til sometime after 6 pm, now the screen is black and won’t charge or turn on. Has about 50% power. I’ve tried multiple outlets, etc  super frustrating since I’m at the end of a 100 mile monthly challenge and am about 5 miles short...

[LiliyaFitbit]

Welcome to the Fitbit Community, @Sallyab.

Thank you for joining the thread and sharing that your watch won't charge and has a black screen. I understand how frustrating this is for you, thank you for your efforts and the additional details. I recommend trying the following:

1. The complete troubleshooting instructions at Why isn't my Fitbit device's battery charging?

2. Change a clock face: How do I change the clock face on my Fitbit device?

Keep me posted on the outcome.