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Versa 2 won't turn on

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‎11-16-2020 17:33 - last edited on ‎11-17-2020 08:55 by Fitbit Moderator

‎11-16-2020 17:33 - last edited on ‎11-17-2020 08:55 by Fitbit Moderator

Versa 2 stopped working this morning.  purchased 6 weeks ago. 

Blank screen. Won't turn on.  Last sync was a 4 am this morning so something happened around that time.  6 am alarms did not go off. It seems completely dead.  I've tried everything I can think of to get it to turn on and there is no response at all.

 

 

Moderator edit: updated subject for clarity

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‎11-17-2020 08:51

‎11-17-2020 08:51

Hi @marialochner75, welcome to our Fitbit Community. I'm sorry to hear that your Charge 2 won't turn on. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat and email. I'm glad to hear that a solution was provided.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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