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Versa 2 won't turn on

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‎12-02-2020 06:53 - last edited on ‎12-02-2020 16:37 by Fitbit Moderator

‎12-02-2020 06:53 - last edited on ‎12-02-2020 16:37 by Fitbit Moderator

Versa 2 not doing anything! It worked all day yesterday but it hasn't synced since oct 21! It counted my steps but then it just shut off and never came back on. True charging it, restarting it, etc.. but the only thing it did is the fitbit symbol comes up but nothing after that! It's exactly 1 year old!! Is this a ploy to get people to buy new ones?! What is this? Apple?! Very disappointed!! Going to buy a Samsung watch if you can't fix this!

 

Moderator Edit: Clarified subject

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‎12-02-2020 16:37

‎12-02-2020 16:37

Hi @Vronka, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Looking forward to your reply.

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‎12-02-2020 17:57

In response to RicardoFitbit

‎12-02-2020 17:57

It doesn't respond to anything and no lights on but if I touch the on
button the fit bit design comes on but then goes off and then nothing.
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‎12-02-2020 18:38

In response to Vronka

‎12-02-2020 18:38

Thanks for your update @Vronka. 

 

I appreciate all the details that were shared in your post. certainly, your Versa 2 isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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