Versa won't sync with phone

[Charles7363]

My versa won't sync to phone. Phone can't even find the watch when trying to set up device 

Moderator edit: subject for clarity 

[Reket]

Is it docked in the charger when you are setting it up, and do you have bluetooth turned on?

[LiliyaFitbit]

Welcome to the Fitbit Community, @Charles7363. It's nice to see you around, @Reket.

@Reket I appreciate your participation in the Forums and efforts to help other users. 

@Charles7363 I am glad to assist you with your Fitbit Versa not syncing to your phone. I appreciate the additional details and recommend following the complete troubleshooting instructions from this help article: Why won't my Fitbit device sync?

Let me know how it goes. 

[Estratay]

Yeah I’ve had this issue for about 3 weeks now and I just gave up. My Versa no longer is covered by warranty so they only help I received is a 30% discount on a new device. Which honestly isn’t worth it.

I’m now at a point where my Fitbit still doesn’t sync, the battery doesn’t last 24 hours, the date and time haven’t changed since November 25th, and the step count is ridiculously off. Today it turned on with 0 steps and by 9PM I’m at 42k. 

I have decided to start looking at Apple Watches and when my parents Fitbit is no longer covered too, I’m gonna have them switch to something else. 

[Amran]

I'm experiencing the same with my Fitbit. It's just a year old. I've tried all the recommended steps but none works. What a waste of money.