Versa 2 won’t turn on

[KimberleyLK]

I got my versa 2 on December 1 2020. I went to charge it tonight and it turned off. I held the button in and it turned on briefly. It now won’t turn on at all. It does not vibrate. The charge is at 93% according to my app. 
I cannot update the Fitbit, can’t change the clock face, as it won’t turn on or connect to my app. 
I have no idea what to do.

Moderator edit: format

[JuanJoFitbit]

Hi @KimberleyLK, welcome to our Fitbit Community. I'm sorry to hear that your Versa 2 won't turn on at all. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it comes back to life and the issues get fixed.

Keep me posted on the outcome.

[KimberleyLK]

Hello. It was plugged in overnight. It sometimes does nothing when I press the button and sometimes a red exclamation point shows up briefly. 

[JuanJoFitbit]

Hi @KimberleyLK, thank you for getting back and trying the recommended troubleshooting steps. I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[dyland2016]

Hi, I have a similar problem to Kimberley. My Fitbit versa 2 was bought in Dec, 2020 & now won’t turn on despite charging.

[JuanJoFitbit]

Hi @dyland2016, thank you for joining us in this thread and our Fitbit Community. Since you mentioned that your Versa 2 won't turn on either, please try the steps advised in this help page. Once you've tried these steps, charge your Versa 2 for 2-3 hours.

Let me know if it comes back to life.