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Versa showing the wrong time.

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‎05-29-2019 09:23 - last edited on ‎05-30-2019 09:31 by Moderator Alum

‎05-29-2019 09:23 - last edited on ‎05-30-2019 09:31 by Moderator Alum

I just synced my Versa to a new email account yesterday.  Couldn't use old one so started over.  Every since I did this my clock is showing wrong time.  To get it back to correct time I have to press the right button and put it on exercise than exit the exercise and press left button and the clock shows the correct time.  I have no idea what's going on!  Any suggestions?

 

Moderator Edit: Clarified Subject.

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‎05-29-2019 12:59

‎05-29-2019 12:59

@Dmorse60 Are you using Automatic Time Zone setting in your Fitbit mobile app. Check if you have a proper timezone as this determines your time on the tracker. Make sure the tracker syncs regularly as well. Finally, are you using any 3rd party clockfaces? If yes, please install one of the Fitbit originals to see if that resolves the issue. Additionally, please reboot your tracker several times by pressing and holding the left and bottom right buttons until Fitbit logo appears (for Fitbit Versa - press and hold the back button for 10 seconds).

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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7 REPLIES 7

‎05-29-2019 12:59

‎05-29-2019 12:59

@Dmorse60 Are you using Automatic Time Zone setting in your Fitbit mobile app. Check if you have a proper timezone as this determines your time on the tracker. Make sure the tracker syncs regularly as well. Finally, are you using any 3rd party clockfaces? If yes, please install one of the Fitbit originals to see if that resolves the issue. Additionally, please reboot your tracker several times by pressing and holding the left and bottom right buttons until Fitbit logo appears (for Fitbit Versa - press and hold the back button for 10 seconds).

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎05-30-2019 09:05

In response to Marrrmaduke

‎05-30-2019 09:05

Thank you!  I reset and everything working great again!!! 🙂

@Marrrmaduke wrote:

@Dmorse60 Are you using Automatic Time Zone setting in your Fitbit mobile app. Check if you have a proper timezone as this determines your time on the tracker. Make sure the tracker syncs regularly as well. Finally, are you using any 3rd party clockfaces? If yes, please install one of the Fitbit originals to see if that resolves the issue. Additionally, please reboot your tracker several times by pressing and holding the left and bottom right buttons until Fitbit logo appears (for Fitbit Versa - press and hold the back button for 10 seconds).

 

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‎05-30-2019 17:16

In response to Dmorse60

‎05-30-2019 17:16

@Dmorse60 I'm glad! 🙂

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎07-16-2019 14:22

‎07-16-2019 14:22

Mine is wrong also I've done all the things they say to do...STILL wrong by about 22 minutes

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‎07-16-2019 14:37

In response to Shuga217

‎07-16-2019 14:37

Mine started the day off by about that much and now is more than an hour off.  Cannot get it to sync at all

 

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‎01-13-2021 08:55

In response to Shuga217

‎01-13-2021 08:55

Mine is wrong by 15 minutes also. 

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‎01-13-2021 08:56

In response to atilla1357

‎01-13-2021 08:56

Yes mine got worse as the day went by also. 

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