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Versa 2 won't turn on

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‎12-16-2020 11:29 - last edited on ‎12-16-2020 16:42 by Fitbit Moderator

‎12-16-2020 11:29 - last edited on ‎12-16-2020 16:42 by Fitbit Moderator

Put my Versa 2 on the charger this morning, it charged to about 50% then turned off and will not turn back on. I tried several times to restart by pressing on the side button, but it still will not go on. Tech support said to shut it down then restart, which would require the Versa to be on to go to settings, but cannot go to settings when its not on. This watch is only 3 months old, has not been damaged in any way. The tech then told me to ship it back for a replacement. I am extremely frustrated since that would put me without a watch for probably several weeks. Anyone have any other ideas before I send it back?

 

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‎12-16-2020 16:45

‎12-16-2020 16:45

Hi @JKS0618, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this situation can be for you. Just as mentioned in your post, our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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