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Versa 2 won't turn on

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‎12-30-2020 12:07 - last edited on ‎12-30-2020 17:25 by

‎12-30-2020 12:07 - last edited on ‎12-30-2020 17:25 by

My watch is fully charged, still vibrates when rung and get notifications however it is on a black screen and doesn’t change. Iv held the side button down or 15 seconds but nothing happens. The green light is still on the back and it’s synced to my phone. It gets boiling hot when I charge it tho.  
can anyone help

 

 

 

Moderator edit: subject for clarity 

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‎12-31-2020 04:24 - edited ‎01-10-2024 10:47

‎12-31-2020 04:24 - edited ‎01-10-2024 10:47

Hi there @HollyCrosbie, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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