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Versa 2 won't turn on

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‎01-03-2021 09:38 - last edited on ‎01-03-2021 18:12 by Fitbit Moderator

‎01-03-2021 09:38 - last edited on ‎01-03-2021 18:12 by Fitbit Moderator

Help. My versa 2 won’t start up. I tried to do a factory reset and it just quit working

 

Moderator Edit: Clarified subject

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‎01-03-2021 18:01

‎01-03-2021 18:01

Hi @Janaas, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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