Versa 2 won't turn on

[versa2versa2]

hi, my versa2 is dead.  it wont turn on.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @versa2versa2, welcome to the Community Forums. 

Please restart your Versa 2. For more information, see How do I restart my Fitbit device? 

If the suggestion above doesn't work, please let me know if your watch has vibrated during the restart process and if the green lights on the back are still flashing.

Let me know how it goes. 

[versa2versa2]

hi,, iv tried everything.  it wont turn on to reset and just gets very hot on charge.  iv left it 24hrs to cool down and its still dead. i have tried to live talk with customer services but keep getting cut off

no vibration at all when docking. its totally dead apart from getting hot on charge.

Moderator Edit: Merged posts 

[MarreFitbit]

@versa2versa2  I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums.

We're sorry for the hard time you had while reaching our Support Team, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon. 

[versa2versa2]

still not heard anything. i know were in lockdown but this is ridiculous, i wish id never of bought this watch now.