Versa 2 won't turn on

[NicV]

I put my versa 2 in to charge (was down to about 15%) I went to take it off 2 hours later and it was turned off and hot. I tried to turn it back on and there seems to be no life in it at all. Does anyone have any ideas? 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @NicV, your participation here in the Community Forums is appreciated.

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

Looking forward to your reply.

[NicV]

Hi,

To answer your question by device is unresponsive and the heart rate monitors are not flashing. I’ve tried the troubleshooting you suggested.

The connections are clean, it won’t reset and the most worrying thing is, when I put it on the charger (I have changed plugs too) the device gets hot.

Thank you for responding.

NicV

Sent from my iPhone

[NicV]

Did you see my reply? Any ideas on what I should do next? Thanks 

[Stephanievans]

Bit of a coincidence but my versa has also stopped working this morning also. Screen is completely dead. Will not let me restart? 

[Clayzone]

Switch to another clock face.Sent from my MetroPCS 4G LTE Android Device

[NicV]

There is no life in it at all and It isn’t connecting to to the app so can’t change the clock face.