Versa 2 won't turn on

[Lizziebee70]

My Versa 2 went off last night I've tried to charge it and tried holding down the button and it still won't come on, only had it since Christmas, it gone a bit funny a few times frozen on screen 

[SleepEatWork]

My Versa would not show the clock face after I took it off the charger this morning. Other screens appeared to be working until I turned off Bluetooth on my iPhone. Now the watch displays a big Fitbit logo that comes and goes. None of the buttons function nor does charging the device help.

[EdsonFitbit]

Welcome to the Fitbit Community @Lizziebee70 @SleepEatWork.

Thank you for the information provided and for the time you spent trying to resolve the issue with your Fitbit devices.

@Lizziebee70, if you haven't done it already, please follow these troubleshooting steps to resolve battery issues.

@SleepEatWork, your case seems to be different. Please try to set up your watch as a replacement device:

- Tap the Today tab Fitbit logo in gray, and tap your profile picture.
- Tap Set Up a Device.
- Choose your device and follow the on-screen instructions to continue.

In addition, please make sure to have the latest version of the Fitbit app (3.39.2 iOS and Android). For instructions on how to check your current version and update, please visit this article and open the menu "How do I update the Fitbit app?".

Hope this helps.

[Lizziebee70]

Hi thank you for the reply, I have tried everything you have suggested but it still won't turn on, even tried my hubbies charger but still nothing, guess I'll have to send it back to where I bought it from 

[SleepEatWork]

I cannot do that. As I go through the steps, the Fitbit app keeps asking if the Versa is turned on (that is questionable because the logo keeps flashing but nothing else happens). Then the app can’t find the Versa, even after uninstalling and reinstalling the app and also turning Bluetooth off and on. I think the device died when the Fitbit app update was installed 3 days ago.

[EdsonFitbit]

Thanks for your responses @Lizziebee70 @SleepEatWork.

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See you around.