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Versa 2 won't turn on

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‎04-24-2021 05:28 - last edited on ‎04-26-2021 06:06 by Fitbit Moderator

‎04-24-2021 05:28 - last edited on ‎04-26-2021 06:06 by Fitbit Moderator

Hi there! My Fitbit Versa 2 isn’t working since yesterday (the battery was half full) and it won’t turn on no matter how many times I try to reset it! I cleaned it as per the instructions, charged it overnight (not responding at all even though the charger works fine), pressed and held the side button for longer than 3 minutes, nothing is working, just a black screen. Help!!

 

Moderator Edit: Clarified subject

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‎04-25-2021 05:28

‎04-25-2021 05:28

Its possible it is faulty or may be its not actually charging and is flat..

Have a look at the suggestion posted here it may help you isolate the problem.

Author | ch, passion for improvement.

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‎04-26-2021 06:12 - edited ‎09-04-2023 05:39

In response to Guy_

‎04-26-2021 06:12 - edited ‎09-04-2023 05:39

Hi there, @Zhivka_Slavova. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I've seen you tried reach out to our Support Team to report this issue, but your chat got disconnected halfway through the conversation. If you're still having issues despite following the steps provided by our team, the best way to get help for this problem is to chat with us again or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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