Versa 2 won't turn on

[Kerri914]

This morning my Versa 2 is dead screen and won't restart when trying to force.  I have charged it, tried to restart by holding the button for 15 seconds, nothing.  It's not responding to anything, and it should be fully charged it sat on charger for 1 hour.  Found where they suggested to change the clock, nothing happens when tried to do that on my phone, it circles and circles and doesn't finish the install.  

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Kerri914. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?

If the restart doesn't work and the Versa 2 does not vibrate while trying to perform the restart, I'd suggest making sure you've also tried all steps provided below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?
  
  

If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove the Versa 2 from the phone's Bluetooth before performing this step): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

[Kerri914]

I've done all of this and nothing is working.

[Cambi7]

Exact same thing happened to me this weekend. I was able to factory reset however after 1 day the watch went to a black screen and wont turn back on. I have had the watch for almost 3 years and assume it's time for a new one unfortunately. Perhaps this is why the insurance you can purchase with the watch is only good for 2 years. Are fitbit watches only meant to last but so long?