Versa 2 won't update the time

[Mcasktina]

phone losing time..tried ALL reboots..reinstalled fitbit app..Bluetooth etc still not WORKING 

Moderator Edit: Clarified subject

[Guy_]

Did you try to change clock face?

Also try with the phone Bluetooth Off after you have synced the watch to the phone to set the time right.

If it continues to lose time then its faulty and if under warranty get it replaced.

NB. there is no obligation to keep syncing it in order for it to keep the right time.

[Mcasktina]

Done all of that...its out of warranty last yr...no didn't change watch face

[MarreFitbit]

Hi there, @Mcasktina. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how you must be feeling. @Guy_ Thanks for your help! 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the following steps:

1. Remove the Versa 2 from your phone's Bluetooth settings and in the Fitbit app.

2. Restart your Versa 2.

3. Turn off other Bluetooth connections when not in use.

4. Plug it into the charging cable and open the Fitbit app.

5. Set up your Versa 2.

Hope that helps. 

[PrinceRupert]

I am having a similar problem with my Versa 2. Travelled through two time zones , resynced, shut down, removed from bluetooth, Nada. I'm still 2 hours behind. Frustrating!

Update: I have gone through all of these steps with my IPhone 8 and Versa 2. It does not correct the time. It is still under warranty. What do you suggest?

Moderator Edit: Merged posts

[MarreFitbit · Accepted solution]

Hi there, @PrinceRupert. Thanks for stopping by and following the tips and recommendations I provided above. I understand how frustrating this can be, but I'm sure I can help! 

As a first approach, please note that the time on your watch may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Versa 2 is still incorrect after syncing, make sure the time zone setting is correct by following the steps below: 

1. In the Fitbit app, tap the Today tab > your profile picture > App Settings > Time Zone.
2. Turn off the Set Automatically option.
3. Tap Time Zone and select the correct time zone.
4. Sync your Fitbit device.

Hope this does the trick for you. 

[Mcasktina]

Done all that and it's still behind on time...

[MarreFitbit]

@Mcasktina Thanks for following the tips and recommendations I've provided above. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.