Versa 2 won't update

[Aiden12345]

I have a versa 2. When I updated today, it updated the watch, but in the Fitbit app, it still says update tracker! I’ve pressed the “update tracker” button and it either tries to update, but will go on forever while the versa 2 rejects the update, or it’s doing nothing! 

Any advice to help me? Thank you!!!

Moderator edit: format 

[MarreFitbit · Accepted solution]

Hi there @Aiden12345, welcome to the Community Forums. Thanks for the details provided. 

If your Versa 2 is rejecting the update, please follow the troubleshooting steps provided in the help article: Why can't I update my Fitbit device?

Give this a go and let me know how it goes. 

[Aiden12345]

Thank you!!!! it worked! 

[MarreFitbit]

You're very welcome @Aiden12345. 😉 I'm glad to hear that the steps worked. 

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Aiden12345]

thank you!

[Shannon1013]

Hi there! I’m running into the same issue, but when I go into settings / about the version is 35, but I don’t have a laptop or computer to plug my Fitbit into, I just have an iPad. Do you have any other suggestions on what I could do? 

thanks!

[mdouglas1909]

I am having the same issue!!

[Herobrine_real]

Hiya!

This is happening to me 2

Maybe try charging your Fitbit and then update?

I'm not sure

If that doesn't work... Reboot ur Fitbit

Go to settings on ur watch > scroll all the way down to about > find Shutdown

That should take 5 minutes

Let me know if it does/doesn't work

[skey64]

It did not work for mine.  Mine is a version 35.72.1.15