Versa 2 won't update

[Deb1138]

Hiiii.....just wondering if anyone can help me....I had a red x on my screen saying it couldn't update and couldn't sync turned Bluetooth on and off and changed my clock face and deleted some stuff but just relieved it was back working but in my app I got a update and it just keeps failing,  got in touch with live chat and had to reinstall it and put the 4 digit code in but still not worked.....helpppppp please x

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Deb1138.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling. If you still need help, please feel free to contact our Support team back as they have already all the details and special tools to continue assisting you. I know they will be glad to help you out and provide a solution. You can confirm the troubleshooting instructions in Why can't I update my Fitbit device?

Hope this helps!

[Deb1138]

Thank youuuu so much xxx

[LiliyaFitbit]

Thank you for your reply, @Deb1138.

I appreciate your feedback and look forward to getting you back on track.

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums!