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Versa 2 won't update

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‎09-15-2022 06:03 - last edited on ‎09-15-2022 06:12 by Fitbit Moderator

‎09-15-2022 06:03 - last edited on ‎09-15-2022 06:12 by Fitbit Moderator

My versa 2 is stuck on version 35.72.1.19 and cannot be updated through both WiFi and Bluetooth, despite me unpairing, restarting the fitbit and phone, or factory reseting the fitbit. 

 

 

Moderator Edit: Clarified subject

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‎09-15-2022 07:24 - edited ‎08-18-2023 05:37

‎09-15-2022 07:24 - edited ‎08-18-2023 05:37

Hi there, @Kaysee94559. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2.

As a first approach, please try the troubleshooting steps provided here Why can't I update my Fitbit device?

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-15-2022 07:24 - edited ‎08-18-2023 05:37

‎09-15-2022 07:24 - edited ‎08-18-2023 05:37

Hi there, @Kaysee94559. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2.

As a first approach, please try the troubleshooting steps provided here Why can't I update my Fitbit device?

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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