Versa 2 won't update

[Shoose]

My Fitbit versa 3 has been stuck on an update now for a number of days, I have tried unpairing it from my phone and repairing it but it doesn't even get picked up by the Bluetooth. I have turned the device on and back off again, this has not worked either. Any help would be appreciated 

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Shoose 

If your having difficulty installing the update try restarting your phone then try again. Make sure your Fitbit Versa 3 has a good charge on it and plugged in to the charger for best results as well. 

This article may help as well: https://help.fitbit.com/articles/en_US/Help_article/2047.htm#Ionic

[MarreFitbit · Accepted solution]

Hi there, @Shoose. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

I've moved your post to the Other Versa Smartwatches board for organization purposes. 

@SunsetRunner Thanks for helping out!

See you around.