Versa 2 won't update

[SunsetRunner]

Since I set up my phone about 48 hours ago, it has shown that an update is available.  I presently have version 70.7.14.  Every time I click on the red "update tracker" bar and accept the terms and conditions, I just see spinning and then it tells me to make sure my phone is turned on.  After doing this about 7 times, the same thing is still happening.  Called the company, and they said I'm supposed to do nothing as it's done behind the scenes.  So then, how do I know when to manually update?  And how long does it take to update and have this bar go away?

Thanks!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SunsetRunner. Thanks for stopping by in the Community Forums. Thanks for the details provided in your post. We‘re taking into consideration your comments and sentiments in regards to our products and services.

Since you have just setup your Versa 2 it may appear up to date but it needs another update. The latest update isn't available until up to 48-72 hours after setup. As you have let us know, your  Versa 2 shows version 70.7.14 but the latest one is 72.1.9. For more information, see What's changed in the latest Fitbit device update?

Please keep me posted if after the 48-72 hours you're still not receiving the most recent version of your watch. 

[Newba]

I also cannot get permission to upgrade my Versa 2.

I have set up my new Versa 2 (that was replacing a 6 month old one that went bad) a week ago and it still has not given me a prompt to update from the 70.7.14 version. I sync it multiple times daily. When I click the “Check for latest version” button it says I am up to date. I allow the Fitbit app to run in the background. I cannot install the Sp O2 clock face that was running on my original Versa 2 that this unit replaced.

[MarreFitbit · Accepted solution]

Hi there, @Newba. Thanks for stopping by in the Community Forums. 

In this case, I'd recommend performing a factory reset on your Versa 2 to see if this allows you to upgrade your watch to the latest version. Before doing this step, please make sure to sync your Versa 2 to your Fitbit app so all your data is sync and up-to-date. Nevertheless, take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc.

With that being said, follow the steps below to complete the factory reset:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Once the above has been done, please allow your watch 48 hours to see if the update is available and ready for you to download.

[SunsetRunner]

Hi there,

I have decided to return my second versa and buy a different brand. There is no reason I should be having all these issues with the new watch. Also dealing with customer service is a total Gong Show and I have spoken to four different people on for different days. I have read different comments in the community and learned a lot about customer service and the battery issues… Would rather give my money to someone else.

Update: Thanks for your help! Decided to return my second versa… Accuracy is an issue, dealing with customer support on four different occasions is an issue and reading all the comments about the failing batteries is another issue. Will spend my money on a different product with a different company.

[SunsetRunner]

Thanks

Sent from my iPhone

[Newba]

The factory reset did the trick! I now have version 72.1.9. The SpO2 clock face is now loaded. Thank you for your help🙏

[SunsetRunner]

Awesome...I just returned it 🙂

[Tra3ylou]

Hey, how did you do a factory reset? Please....