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Versa 2 won't update

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‎09-02-2022 07:33 - last edited on ‎09-02-2022 12:39 by Fitbit Moderator

‎09-02-2022 07:33 - last edited on ‎09-02-2022 12:39 by Fitbit Moderator

My Versa2 shows there is a firmware update available. So I’ve gone through the update process a few times but that message keeps coming up.

 

I have logged off and back on and done a hard close of the app. I deleted the Versa 2 and reinstalled. I deleted the app and reinstalled. It goes through the update process and immediately says an update is available after it finishes. 

 

Moderator Edit: Clarified subject

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‎09-02-2022 12:41 - edited ‎07-15-2023 04:30

‎09-02-2022 12:41 - edited ‎07-15-2023 04:30

Hi there, @JeepLadyGwen. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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