09-15-2022
06:03
- last edited on
09-15-2022
06:12
by
MarreFitbit
09-15-2022
06:03
- last edited on
09-15-2022
06:12
by
MarreFitbit
My versa 2 is stuck on version 35.72.1.19 and cannot be updated through both WiFi and Bluetooth, despite me unpairing, restarting the fitbit and phone, or factory reseting the fitbit.
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
09-15-2022 07:24 - edited 08-18-2023 05:37
09-15-2022 07:24 - edited 08-18-2023 05:37
Hi there, @Kaysee94559. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2.
As a first approach, please try the troubleshooting steps provided here Why can't I update my Fitbit device?
If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
09-15-2022 07:24 - edited 08-18-2023 05:37
09-15-2022 07:24 - edited 08-18-2023 05:37
Hi there, @Kaysee94559. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2.
As a first approach, please try the troubleshooting steps provided here Why can't I update my Fitbit device?
If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...