Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't update

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

My versa 2 is stuck on version 35.72.1.19 and cannot be updated through both WiFi and Bluetooth, despite me unpairing, restarting the fitbit and phone, or factory reseting the fitbit. 

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

Hi there, @Kaysee94559. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2.

As a first approach, please try the troubleshooting steps provided here Why can't I update my Fitbit device?

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

Hi there, @Kaysee94559. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2.

As a first approach, please try the troubleshooting steps provided here Why can't I update my Fitbit device?

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

Best Answer
0 Votes