Versa 2 won’t vibrate when getting text messages

[Dlpdlm74]

Ever since the last update my Fitbit 2 it won’t vibrate when I a text to let me know someone has sent me a message and I get the messages late cause I can’t have my phone out can someone help me out I have a iPhone 6plus.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Dlpdlm74, welcome to our Fitbit Community. I'm happy to assist you with your Fitbit Versa since it won't vibrate when receiving a text message.

Please restart your Versa as described in this help article. After this, turn off and turn on the notifications feature. Finally, monitor your watch and see if it vibrates properly when receiving text messages.

Keep me posted on the outcome.

[Dlpdlm74]

It’s still not working

Sent from my iPhone

[JuanJoFitbit]

@Dlpdlm74, I'm sorry for the late response. However, I appreciate the time spent trying the recommended troubleshooting steps.

I'd like you to try one more workaround that has been helpful for this type of issues. Please try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Please sync your watch before this in order to avoid losing current data.

Once you've done this, turn on the notifications feature and see if the issue gets fixed.

Let me know how it goes.