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Versa 2 won’t wake up

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‎09-13-2021 18:18 - last edited on ‎09-13-2021 18:49 by

‎09-13-2021 18:18 - last edited on ‎09-13-2021 18:49 by

Even fully charged, it works for about 30 minutes, then it shuts down nothing works, won’t sync with my phone, I’ve held the button for 30 seconds to reset to no avail.  I have to put it back in the charger (even though it 100%) to get anything to work on it.  It’ll work for a day (if that) and then it process starts again.  Very frustrating! 

 

 

Moderator edit: subject for clarity 

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‎09-13-2021 18:56

‎09-13-2021 18:56

Welcome to the Fitbit Community, @MauiMama17.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I recommend getting in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-13-2021 20:49

In response to LiliyaFitbit

‎09-13-2021 20:49

After I went swimming my versa lite stopped working and I thought it was dead so a day or two later when I had access to the charger I tried to charge it but it wasn't charging and that was like 2-3 months ago.

I left it as a topic and it was never responded too by a fitbit moderator and I never got help with the issue.

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