Versa 2

[LynnieT68]

I went for a hard walk. At the end my Versa 2 stopped working. The screen went grey and “snowy” like a tv.  It was slightly sweaty under the watch. 

[N8teGee]

Hi @LynnieT68, welcome to the community.

Have you tried restarting your Versa by following the steps here?

[LynnieT68]

Thanks for inquiring. Yes, I tried the holding the back button for 10 seconds. No success.
I charged it and, according to my Fitbit app, it showed a charge building. When it was syncing it finally said (several times) “no device found”. On the app in the upper left corner where our picture normally is there was nothing but a circle of black.
I think it’s funeral time. ☹️
Unfortunately I just bought it in December and it has a year warranty. However, who knows how long it will be before I can actually speak to a person about returning it. I’ve had Fitbits for 6 or 7 years now. I do not like going even a few days without it. I know this is trivial in these serious days of COVID-19. I will eventually find my new Fitbit normal!
Thanks so much for your help.
Stay healthy!

Sent from my iPhone

[LynnieT68]

I actually called the customer service line. After holding for 30 minutes I gave up. I probably won’t be able to resolve my “deceased” watch issue until the COVID-19 threat is over. That will be awhile and, of course, is much more important. 
Thanks so much. Be safe everyone.