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Versa 2

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‎10-10-2020 17:30

‎10-10-2020 17:30

How can I speak to someone at customer support I have a versa 2 that is only 9 months old and when I did the recent update it stopped working, the side button seems to be stuck all I get is a message that says shortcut, press and hold button to access preset shortcut, change shortcut for left buttoning settings.  It's stuck in this mode and I can't get past it.

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‎10-10-2020 17:37

‎10-10-2020 17:37

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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