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‎07-20-2021 14:28

‎07-20-2021 14:28

The face of my watch is coming the watch, what can be done for this?

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‎07-20-2021 17:26 - edited ‎10-08-2023 08:33

‎07-20-2021 17:26 - edited ‎10-08-2023 08:33

Hi there, @TodA85. Welcome to the Community Forums. 

To better assist you, would you mind clarifying what you mean by "my watch is coming the watch"?

When a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors.

However, as our warranty states, it doesn't apply to damage or defects caused by:

(a) use with non-Fitbit products

(b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes

(c) normal wear and tear or aging of the Product such as discoloration or stretching

(d) operating the Product:

     (i) outside the permitted or intended uses described by Fitbit

     (ii) not in accordance with instructions provided by Fitbit

     (iii) with improper voltage or power supply.

For more information about this, you can check our warranty policy.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎07-20-2021 17:26 - edited ‎10-08-2023 08:33

‎07-20-2021 17:26 - edited ‎10-08-2023 08:33

Hi there, @TodA85. Welcome to the Community Forums. 

To better assist you, would you mind clarifying what you mean by "my watch is coming the watch"?

When a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors.

However, as our warranty states, it doesn't apply to damage or defects caused by:

(a) use with non-Fitbit products

(b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes

(c) normal wear and tear or aging of the Product such as discoloration or stretching

(d) operating the Product:

     (i) outside the permitted or intended uses described by Fitbit

     (ii) not in accordance with instructions provided by Fitbit

     (iii) with improper voltage or power supply.

For more information about this, you can check our warranty policy.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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