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Versa 2

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‎02-02-2023 12:41

‎02-02-2023 12:41

As of February 1st, my Versa 2 is not connecting to my phone. I've only had it one month as of December 30th. Why can I not get them to sink? I've tried everything on the help pages? 

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‎02-02-2023 14:14

‎02-02-2023 14:14

Same here. The last I could sync was 2:30 pm Mountain Time Feb 1. I’ve tried everything too. My watch is still working but evidently not sending the signal to my phone. This is weird 🤨

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‎02-02-2023 19:49

In response to KristySews

‎02-02-2023 19:49

Hi @Akindredsista  @KristySews - just to be sure, did you logout of the Fitbit app and restart both the phone and restart the watch and charge it?

Author | ch, passion for improvement.

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‎02-03-2023 07:25

In response to Guy_

‎02-03-2023 07:25

No I have not. But I will try that. I was just afraid of losing all my info that I had the last month but perhaps it will keep it  Thank you so much

 

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‎02-03-2023 07:31

In response to Akindredsista

‎02-03-2023 07:31

@Akindredsista - you won't lose any data with a logout or a watch button restart.

Author | ch, passion for improvement.

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‎02-04-2023 19:42

In response to Guy_

‎02-04-2023 19:42

I tried just logging out, turning Bluetooth off and on, etc but still no pairing.I finally  had to do a factory reset on my Fitbit then it requested I download the ap. I already had the ap so I uninstalled it from my phone and downloaded it again. I'm finally syncing again. That took WAY too long.!! Now I want to find and install the watch face I've been using for a long time. Hopefull this won't happen aain.

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