Versa 2 will not swipe

[123fifi]

my Versa 2 will not swipe, have tried restarting & changing clock face. Occasionally get quick settings screen but nothing works 

Moderator edit - updated subject for clarity

[MarioSFitbit]

Hi @123fifi and warm welcome to the forums. 

I appreciate your message, and I'm sorry to hear that your Versa 2 is not swiping. 
Thank you for the troubleshooting steps tried. 

I understand your feelings about this situation, and I'll be glad to suggest you some steps. 

Firstly, could you please confirm if you performed the restart as explained in the following help article ? How do I restart my Fitbit device?

The clock face change usually helps when the device's screen is unresponsive. Could you please confirm if you performed this procedure as explained here ? (Please confirm as well if you tried with a clock face made by Fitbit) How do I change the clock face on my Fitbit device?

[EdJBet]

I have the same problem with my husband's Versa 2.  It wasn't even turning on. I have fixed that issue and now it won't swipe.  I changed the clock face twice. I also did a restart as instructed. It will not swipe.  It seems these odd things have been happening since I updated it a number of weeks ago.  You seriously need to look into the update as many people are having issues.  Poor customer service.

[123fifi]

tried that & still doesn’t work 

Moderator edit - formatting

[MarioSFitbit]

Hi @EdJBet ! Warm welcome to the forums. @123fifi Thank you for your confirmation. 
I'm sorry to know that you are both experiencing the same issue regarding the non swiping screen of your Versa 2. 
I appreciate the troubleshooting steps you tried. 

Since you already tried the recommended troubleshooting steps, I recommend you contact support, since they have more tools in order to find your options. What can we help with?

Please note that the contact form consists of three steps. In the first, you must clearly indicate the difficulty you are experiencing. In the second, some helpful publications are offered, and in the third, you can choose the contact option that best suits you.