help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 Mileage Inaccuracy

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-14-2023 11:09

‎03-14-2023 11:09

I’ve just recently started having a problem with my treadmill and Versa 3 having completely different mileage. Some days it’s not too far off but other days it can be as much as 5 miles difference. I have always used the hand rails on the treadmill so I don’t think that’s the problem. It’s just really frustrating. Any suggestions?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-15-2023 12:57 - last edited on ‎01-03-2024 09:52 by Fitbit Moderator

‎03-15-2023 12:57 - last edited on ‎01-03-2024 09:52 by Fitbit Moderator

@achurch , A warm welcome to the Community ! Thank you for your message. 

Distance is calculated by multiplying the amount of steps x your stride length.

You mentioned that you use the handrails while running. This can cause that some of your steps do not get recognized. So that the distance gets another measurement. 

Have you verified if the amount of steps on the days that the distance doesn't match, is similar ?

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer
0 Votes