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Versa 3 Notification will not swipe down

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‎01-01-2022 15:16 - last edited on ‎12-18-2022 20:40 by Fitbit Moderator

‎01-01-2022 15:16 - last edited on ‎12-18-2022 20:40 by Fitbit Moderator

Notifications keep going away. I received the watch o Christmas and have had to reset 4 times since. This should not keep happening. When I restart the watch the notification center comes back. I can feel the vibration bit no option to swipe down. I found the other threads that say to restart the watch but I should not have to keep doing this. Huge inconvenience. The only thing I can think of is that after I track my workouts the notification center stops. Please help or send a new watch. This never happened with my versa 2

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4 REPLIES 4

‎01-01-2022 15:35

‎01-01-2022 15:35

Hi @Jillvandewoude  we're the community forums and members who use the devices. You'll want customer support - https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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‎01-01-2022 16:34

In response to Odyssey13

‎01-01-2022 16:34

Oh oops sorry about that and thank you!

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‎01-02-2022 06:29

In response to Jillvandewoude

‎01-02-2022 06:29

When swiping down, make sure your finger starts at the very top of the screen @Jillvandewoude 

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‎01-02-2022 06:42

In response to Rich_Laue

‎01-02-2022 06:42

Thanks but that isn't the issue! It will swipe fine and then just disappear. When I reset the watch it will come back. Upon researching this issue I am not the only one. I contacted customer service yesterday. They asked me to change my watch face (again) and monitor for another couple days. It is frustrating because I shouldn't be banned from using any of the Fitbit watch faces I like if this is a watch glitch

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