Versa 3 - Stopped Tracking Miles

[dsg1]

10 days ago my Versa 3 stopped tracking miles UNLESS I 'start an exercise" OR it picks up that I have run form more than 10 minutes (auto detect).

I have never had this problem and do not think I have changed any settings.  I have all the exercises set to 'auto detect' after 10 minutes BUT in the past the distance (miles) tracked even when I just walked casually during the day.  

I walked 8,000 steps this morning and the miles show as 0.00

[EstuardoFitbit]

Hi, welcome to the Fitbit Community forums, @dsg1.

Thank you for sharing all these details about the inconvenience you've been having with your Versa 2 and for confirming that you already tried a few troubleshooting steps.

I've been informed that you were able to get in touch with the Customer Support team for further assistance with this. In this case, they will let you know how to proceed.

[GiSalva]

Ciao, io ho lo stesso problema da più di un mese al mio Versa3. Come posso risolvere?

Grazie mille