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Versa 3 band always coming loose

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‎03-02-2022 00:34 - last edited on ‎12-18-2022 20:24 by Fitbit Moderator

‎03-02-2022 00:34 - last edited on ‎12-18-2022 20:24 by Fitbit Moderator

The locking mechanism on my Versa 3 is malfunctioning and comes loose often and without cause. No matter the type of watch band it falls off. 

 

 

Moderator edit: format

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‎03-02-2022 10:08

‎03-02-2022 10:08

Hello, welcome to the Fitbit Community forums, @Jade.jade. 

 

Thank you for sharing that you've been experiencing this inconvenience with your Versa 3. 

 

In this case, since this is related to a problem with the hardware, I recommend that you get in touch with the Customer Support team for further assistance. They will let you know how to proceed. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

See you around, 

Davide | Italian and English Community Moderator, Fitbit


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