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Versa 3 battery drains in less than a day

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Fitbit versa 3 battery will not hold a charge for 24 hours. Used to last 4 days or more now needs charging every day. Happened all at once tried all the options fitbit suggest changed  clock face and factory reset still draining battery.

 

Moderator Edit: Clarified subject

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Hi there, @Peterstewart. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before posting here. I understand where your concern is coming from. @Guy_ Thanks for your help!

By any chance, are you using Snore Detection? If so, please note that the Snore Detection feature does impact your device’s battery, so we recommend charging your device to at least 40% before going to bed. For more information, see How can I use my Fitbit device to detect snoring and noise levels while I sleep? 

Nevertheless, I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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Hi @Peterstewart  - did you have a problem with it at some point recently, such as water getting in or it getting hot when on charge?

 

If so there may be some internal damage.

 

Also have you removed snore detection from sleep settings if on and the SpO2 tracker app and does that make a difference?

 

Just in case see How to resolve the Major issues causing short battery life

 

Chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

Author | ch, passion for improvement.

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Hi there, @Peterstewart. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before posting here. I understand where your concern is coming from. @Guy_ Thanks for your help!

By any chance, are you using Snore Detection? If so, please note that the Snore Detection feature does impact your device’s battery, so we recommend charging your device to at least 40% before going to bed. For more information, see How can I use my Fitbit device to detect snoring and noise levels while I sleep? 

Nevertheless, I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

Best Answer
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