Versa 3 battery is draining quickly

[AhdeEdwin]

Hi All, i will like to check. My fitbit versa 3 battery was at 22%. And i charged it to 100% after 1 hours. After i took it down and wear it. About 3 to 5 mins the batt was 92%. May i know is my fitbit batt having some problems?

And may i know what does it mean by third-party clock face?

Pls advise

Thanks

Moderator Edit: Clarified subject

[SunsetRunner]

The same thing happen to me my Versa 3 was 86% charged  on Monday then yesterday the screen was black and now on my dashboard 0%. I thought it was my charger its not ..... it  has to be the new update. That we cannot download because it thinks the device is not charge....SMH

[MarreFitbit]

Hi there, @AhdeEdwin @SunsetRunner. Welcome to the Community Forums. Thanks for the details provided in your posts about the issue with your Versa 3 devices. I understand where your concerns are coming from. 

I've seen you both contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

[SunsetRunner]

Hi I still need "Help" with this I have looked at trouble shooting videos. But the new firmware with the battery is the issue. My Versa 3 was 86% charged on Monday. But Sunday my Fitbit did not sync the time was wrong then I restarted it before bed and it had the correct time and was 90%. Monday it was morning it work. Then by the evening it was totally black and would glitch to the Fitbit icon. I have 3 different Fitbit brand chargers and typically use the wall plug. Yesterday I just left my Versa connected to the computer which would turn on but 0% battery and it would get warm to the touch after numerous soft/hard reset. I do not know if this can be fixed. But the firmware should not deplete the battery life.

[lichtermanti]

Hello,

I echo what the other users have reported. Prior to the “Firmware Update”, my Fitbit versa 3 could go five days without a charge. After the update, I can’t even get through one day before the watch is dead. Please issue a corrected update as soon as possible or tell us how to remove this previous update. 

[PalmLad]

I never check battery level, as I get notified on my phone when my Versa 3 battery level is low, and it goes on charge sometime in the next day. Generally it lasts 4 or 5 days.

After the upgrade the battery was at 98%, but over the next night the Versa 3 died completely. I'd never seen that before and was thinking it had failed. I put it on charge and appeared dead for a couple minutes then I disconnected it and the screen came on with red 0%. I fully recharged it to 100% but now loses it charge at an alarming rate, and a full charge having lasted 4 or 5 days is only about 7 or 8 hours. 

It is totally unusable as is starting to interfere with my activities, rather than record them. 

I never go into settings on the web site, only using the app, but notice GPS is set to ON, and no option for turning it off. I don't know if that setting is normal, but if you have a phone constantly on GPS it drains the battery. 

Needs to be sorted or I'll ditch Fitbit after 7 years of using them.

[Aofi]

I’m also having the same issue and it’s really frustrating.. is there anything we can do? My battery is now dying in 2-3 days as opposed to 5!

[ayg35]

I am also having this issue. I don’t understand why this is happening after only having the device 7 months. 

[lichtermanti]

Did you just install the “Firmware Update”? That’s when I started having problems with rapid battery discharge.

Sent from my iPad

[andreab15]

I am having the same problem. Battery used to last nearly all week and now its hardly lasting one day 

[Dmans57]

I am having the same battery issue as everyone else. Use to last several days. Now my battery only last several hours. Am very frustrated since I have only had mine since June 2022.

[lichtermanti]

Did you just install the Firmware Update? That’s what did it to mine.

Sent from my iPhone

[ElaineBlake22]

Same thing is happening to me.

[Dmans57]

I contacted Customer Support this morning and they are sending me a new one.